Design Products and Services Your Customers Actually Need.
We partner with ambitious companies to bridge the gap between business goals and user needs through strategic service design and UX. Let's build the future of your business, together.
Flexible Engagement Models
We offer both project-based and retainer models to suit your needs.
Strategy Workshop
€4,500 / one-time
Rocznie: N/A
- 2-Day Intensive Workshop
- Business Model Canvas
- Initial Action Plan
Core Project
From €15,000 /mo
Rocznie: From €12,000
- Dedicated Project Team
- Full Service Design Cycle
- Interactive Prototype
Strategic Partnership
Custom
Rocznie: Custom
- Embedded Design Lead
- Ongoing UX & Strategy
- Quarterly Reviews
Our Collaborative Process
We follow a proven, four-step methodology to ensure clarity, alignment, and success.
Discovery & Research
We start by deeply understanding your business, your market, and most importantly, your users. Through interviews and data analysis, we uncover key insights.
Strategy & Ideation
Armed with insights, we co-create a strategic roadmap. We facilitate brainstorming sessions to generate innovative solutions aligned with your objectives.
Design & Prototyping
We bring ideas to life through wireframes, user flows, and interactive prototypes. This allows for early feedback and iterative refinement before development.
Implementation & Handoff
We deliver a comprehensive design system and detailed documentation, ensuring a smooth handoff to your development team for a pixel-perfect build.
Frequently Asked Questions
Have questions? We have answers. Here are some common inquiries about our process.
What is service design and how is it different from UX design?
While UX design focuses on the interaction between a user and a digital product, service design takes a broader, holistic view. It orchestrates all touchpoints—digital and physical—that a customer has with your company. We believe a great UX can only exist within a well-designed service, which is why we integrate both disciplines to ensure a seamless end-to-end journey for your customers.
How long does a typical project take?
Project timelines vary based on scope. A strategy workshop might take a week, while a full service design project can range from 3 to 6 months. During our discovery call, we'll work with you to define the scope and provide an accurate timeline. Our agile process is designed to deliver value at every stage, so you'll see tangible outputs regularly.
What are the key deliverables I can expect?
Deliverables are tailored to each project but often include customer journey maps, service blueprints, user personas, wireframes, and high-fidelity interactive prototypes. Beyond these artifacts, our most valuable deliverable is strategic clarity: a shared understanding across your team of who your customers are, what they need, and how your business can best serve them.
How do you collaborate with in-house design teams?
We love collaborating with in-house teams. We can act as strategic partners, providing an external perspective and specialized service design expertise to augment your team's capabilities. Our goal is to integrate seamlessly with your existing workflows, upskill your team, and leave behind a stronger, more user-centric design culture within your organization.
Can't find your answer? Get in touch with our team.
Trusted by Industry Leaders
Here's what our partners say about our collaborative process and its impact.
Working with Innova Design was a pivotal moment for our company. They didn't just deliver a design; they fundamentally shifted how we think about our customers. Their service design process unearthed insights we had overlooked for years, directly leading to a 40% increase in user engagement and a much clearer product roadmap. They are true partners in innovation.
Who We Partner With
Our methodology is adaptable to a wide range of industries and business stages.
Enterprise Corporations
We help large organizations innovate from within, break down silos, and launch new user-centric services to stay ahead of the competition.
Tech Startups
For startups seeking product-market fit, we provide the strategic UX and service design foundation needed to build a scalable and lovable product.
SaaS Companies
We optimize user onboarding, reduce churn, and design powerful new features that enhance the value of your software-as-a-service platform.
Established SMEs
Looking to digitize your services or enter new markets? We guide small and medium-sized enterprises through digital transformation with a focus on customer experience.
Non-Profits
We help non-profit organizations better understand their beneficiaries to design more effective and impactful programs.
Ready to Transform Your Business?
Schedule a free, no-obligation discovery call with one of our strategists to explore how we can help.